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Important Notes About this Unusual Holiday Season

Please be patient with us this holiday season. We are working hard to get your order to you as quickly as possible, and to provide the best possible customer service. As you know, this year is a challenging one all around.

Orders with Standard Free Shipping get sent via US Postal Service's First Class Mail. The Postal Service is experiencing some longer delivery times and less-frequent progress tracking scans at this time. 

While many packages are not being scanned regularly, they are in transit and not lost. Delivery times are longer than expected, but everyone is working around the clock to deliver as quickly as possible.

If you do need to receive your package by a specific date prior to the holidays, please upgrade your shipping to assure a more reliable time-in-transit, and please leave us a note when you place your order.

Please feel free to contact us with any questions. Our customer service team is available by phone Monday - Friday between 9 am and 5 pm, ET at 866-438-7947, and by email at

UPDATED 12/16/20

Holiday Shipping

*** Due to circumstances beyond our control, the US Postal Service, our Standard Free Shipping method, is experiencing delivery delays this year. Please upgrade your shipping for any orders that are critical or time-sensitive.***

The final shipping day before Christmas at Swiss Knife Shop will be Wednesday, December 23, 2020.

Orders not upgraded according to the shipping schedule above may arrive on time, but are not guaranteed for delivery by Christmas.

While we offer free shipping on everything we sell, it may be necessary for you to upgrade your shipping method according to our schedule above to get your order in time for holiday giving. Orders with standard free shipping are sent via US Postal Service's First Class Mail, which is not time-definite.*

If you are placing an order for holiday giving, please follow the holiday shipping schedule above. During the holiday season, orders expedited according to the holiday shipping schedule receive priority.

Upgraded shipping expedites both the order processing, engraving and handling time at Swiss Knife Shop, and the carrier's delivery time.

We want to do everything we can to get your gift to you on time.

General Shipping Notes

*** Due to circumstances beyond our control, the US Postal Service, our Standard Free Shipping method, is experiencing delivery delays this year. Please upgrade your shipping for any orders that are critical or time-sensitive.***

* Shipping estimates do not include the day the order is shipped.

* If you need 1 or 2 day delivery on Saturday, please call us with specific Saturday instructions. An additional Saturday delivery charge may apply.

* We ship via US Postal Service or FedEx within the 48 continental states. If we are shipping to Alaska, Hawaii or an APO address, we will always use the US Postal Service to ship your order. At this time, Swiss Knife Shop does NOT ship internationally. 

* Unfortunately, we cannot ship to a single order to multiple addresses. Please place a separate order for each shipping destination.

* Be sure that ship-to addresses are accurate and complete (and include an apartment or unit number, if applicable). Orders that are returned to us may incur a $10 fee for re-shipment to corrected address.

* Due to our offer of free shipping, we have a $5.00 order minimum.

Call 1-866-GET-SWISS (866-438-7947) if you need further assistance or have different shipping needs.

Free, No Hassle 90 Day Returns & Exchanges

Our goal is complete customer satisfaction with your product purchase. 

We want you to be happy with your purchase from the Swiss Knife Shop. Most items can be easily exchanged or returned, provided they are not engraved, and are returned in a re-salable and unused condition (including box, manuals, and other accessories).

If you have received your order and would like to make a return or exchange within 90 days of purchase, contact our customer service department for assistance in facilitating the return or exchange.

Complete return instructions are below.

PLEASE NOTE: For a full refund or credit, items must be returned in re-saleable condition, including all parts and with the original product packaging intact. Items returned with missing parts or not in original product box will incur a minimum restocking fee of 15%.

Sorry, but we cannot take returns on engraved items unless we have made an error in the engraving.

Return and Exchange Instructions

1. For all returns and exchanges, please contact Swiss Knife Shop by phone or email before sending your package.

2. We will issue you a Return Merchandise Authorization (RMA) number and prepaid return label.

3. Follow the return or exchange instructions in the email that we send you, being sure to write the RMA on the outside of the parcel you are returning to us.

4. Swiss Knife Shop will process your return in 3-5 business days after receipt of your parcel, and will immediately process a credit to your credit card. 

PLEASE NOTE: A merchandise refund credit can take 7-10 business days from the time we receive your item(s) and process the refund, taking into account the time it takes your bank to finalize the credit to your account.

Returns sent to us without an RMA number on the outside of the parcel will be returned to sender.

Questions? We're Here to Help

Our Customer Service Department Hours are Monday – Friday, 9 am – 5 pm (ET)

We welcome your emails, phone calls, and live on-line chats to make your shopping experience as convenient and enjoyable as possible. Please also check out our FAQs and Shipping & Returns pages at any time for more information!

CALL US: 1-866-GET-SWISS (1-866-438-7947) or 603-732-0069.
We have customer service representatives available to take your questions or orders between 9 am - 5 pm (ET), Monday - Friday. 

For questions about an order already placed, please be sure to reference your order number, and send an email to our customer service department.

If you prefer to fax or mail your order, complete our Mail and Fax Order Form and fax it to us at 603-732-0209 (24 hours a day) or mail it to us at the address below.

Swiss Knife Shop
10 Northern Blvd., Suite 8
Amherst, NH 03031

For 24/7 order information, follow the link in your order confirmation email, or log in to your account to view your order status.

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