Frequently Asked Questions at Swiss Knife Shop

Rewards and Referral FAQs

Rewards Program

How do I sign up for the rewards program?

Signing up is easy! Simply create an account by clicking "login" at the top right of any page on the site, and enter your name, email, and password.

It’s free to join and you will earn 20 points just for signing up.

If you currently have an account or email subscription with us, you’ve already been enrolled in our rewards program and can log in to see the points you've earned!

I already have a Swiss Knife Shop customer account. Do I need to create a new one to earn rewards?

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account information?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page.

How is my VIP Tier determined?

Your VIP tier is determined by the amount you spend in a 12-month period.

To reach the Explorer Tier, you must spend $150 during that time. For the Swiss Champ Tier, you must spend $450.

Once you qualify, you will instantly move up and have access to that tier's perks for the rest of the year.

As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

Will my VIP Tier status expire?

Once you are in the Explorer or Swiss Champ Tier, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Rewards Points

How do I redeem my points?

You can redeem your points at the rate of $10 for every 100 points at checkout.

Simply log in to your account and proceed to checkout. You will see a drop-down menu with your available rewards discounts on the right. Select your reward, and the discount will be applied to your order right there!

Can I stack coupons and rewards points in the same order?

Unfortunately, you may only use one discount per order, so you can either use a coupon code or redeem available rewards. Don't worry, though, we'll save your points for a future purchase!

How many points do I earn for making purchases?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page:

Higher tiers in the VIP tier program earn points at a faster rate, but 100 points always = $10. For example, as a Classic Tier member, you will earn 1 point for every dollar you spend. So, if you spend $100 , you'll earn 100 points = $10.00 dollars.

When you move up to become an Explorer Tier member, you will be earning 1.25 points per dollar spent. Swiss Champ Tier members earn 1.5 points per dollar spent.

Are there ways to earn points besides making purchases?

For starters, each member gets a reward just for joining our rewards program.

Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a photo or video review, join our VIP text club, or follow us on social media. All the details on earning points can be found on our Rewards page:

Do rewards points ever expire?

Rewards points remain active and available unless you have 12 months of inactivity in our rewards program.

This means that your points will not expire unless you do not earn or redeem any points for a span of 12 months.

Why didn’t I earn points on my purchase?

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points.

If you have done this in error, contact us at 866-438-7947 to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?

Yes! You work hard to earn points, and we want you to feel confident that all of your points are right where they should be . . . in your account!  

The first thing to note is that there may be a delay in our systems communicating, and points could take anywhere from minutes to several hours to appear in your account.

You can also troubleshoot it with these tricks:

1. Try to refresh your browser.

2. Try to log out and then back in to your account.

3. Check your ‘Rewards History’ in your Rewards account to see if the points were added without you realizing it.  

Your ‘Rewards History’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate, you can contact our team by email or at 866-438-7947 and they will look into the issue for you.

Refer a Friend

I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?

Thank you so much for sharing us with your friends! We really appreciate it.

Referred friends must be first time customers in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards pageor through the use of your unique referral link (also found there). 

Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens, you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward has been added to your account.

You can also check your ‘Rewards History’ or 'Referral History' on the Rewards page to see a list of any points that you have received for referrals.

I received an error message when referring friends through the email referral box. What went wrong?

We are sorry to hear that. There are a couple of scenarios that could have triggered the error message.

The first possible scenario is that there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them. To eliminate confusion over what occurred, we recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once.  

Another possibility is that your friend is already a member or has already made a purchase with us. The referrals are for new customers only.

If you are still having problems using the email referrals we recommend using your unique referral link or sharing the referral through Facebook, Twitter, or Messenger to receive credit. Please contact us if you need further assistance.

Rewards and Returns

Can I return my order if I redeemed rewards for a discount?


If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied.

The points you used to redeem the discount will also be added back into your rewards account.

I earned points with my last purchase, but now I want to return it. What will happen to my reward?

You won’t receive points if you return your purchase, or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

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