Last updated: August 26, 2026

No Hassle 30 Day Returns & Exchanges

Our goal is complete customer satisfaction with your product purchase. We want you to be happy with your purchase from the Swiss Knife Shop. Most items can be easily exchanged or returned, provided they are not engraved and are returned in re-saleable, unused condition, including the box, manuals, and all other accessories.

If you have received your order and would like to make a return or exchange, you have 30 days from delivery to start the process through our self-serve Returns Portal.

How to start a return or exchange

• Visit our Returns Portal and enter your order number along with the email address or zip code on the order.
• Select the item or items you would like to return or exchange, and choose your reason.
• Follow the instructions to print your shipping label, attach it to your parcel, and drop it off with the carrier listed on the label.

Please use the label the portal generates. Items sent back to us without going through the Returns Portal may be delayed or refused.

Return shipping costs

If you purchased Checkout+ with your order, return shipping is covered for un-engraved items. If Checkout+ was not selected at checkout, you are responsible for the cost of return shipping. Where a return results from our error or a defective product, we cover return shipping regardless of whether Checkout+ was purchased.

Condition and restocking fee

Please note: for a full refund or credit, items must be returned in re-saleable condition, including all parts and with the original product packaging intact. Items returned with missing parts, or not in the original product box, will incur a minimum restocking fee of 15%. Any restocking fee that applies to your return will be disclosed to you before the refund is issued.

Non-returnable items

The following cannot be returned:

• Engraved, monogrammed, etched or otherwise personalised products, unless we have made an error in the engraving
• Blades that have been sharpened after delivery
• Items sold as final sale or clearance
• Gift cards
• Hazardous materials, flammable liquids and gases

Please contact us before purchase if you have questions about whether a specific item is eligible for return.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If your package was lost, stolen, or damaged in transit, see the claims process in our Shipping Policy.

Refunds

Swiss Knife Shop will process your return within 3-5 business days after we receive your parcel, and will then process a credit to your original payment method.

Please note: a merchandise refund credit can take 7-10 business days from the time we receive your item(s) and process the refund, taking into account the time it takes your bank to finalise the credit to your account. Checkout+ fees are not refundable and are not included in store credit or refund amounts.

Exchanges

The fastest way to ensure you get what you want is to select an exchange in the Returns Portal, or to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Repairs and manufacturer warranties

Swiss Knife Shop is a factory-authorised repair centre for Victorinox Swiss Army Knives. We offer parts replacements — toothpicks, tweezers, ballpoint pens, springs, pins and similar — for all sizes of Victorinox Swiss Army Knives, and handle scale replacements in red or black for 2.28 inch and 3.58 inch knives. Submit a request through our Swiss Army Knife Repair Center and our customer service team will be in touch with instructions and pricing.

We do not offer knife sharpening or rebuilding, and we cannot repair Wenger-brand Swiss Army Knives. If the service you need is not one we offer, please contact Victorinox directly.

For an item with a manufacturer defect purchased outside the 30-day return window, or purchased from another retailer, please contact the manufacturer directly. Swiss Knife Shop is an authorised retailer for all of our brands, so products purchased here are eligible for manufacturer warranties. Warranty details are on our Manufacturer Warranties page.

Questions

Call us at 866-438-7947, Monday-Friday, 9:00am-5:00pm ET, or email customer.service@swissknifeshop.com. Swiss Knife Shop, LLC, 10 Northern Blvd, Ste 8, Amherst, NH 03031, United States.