Frequently Asked Questions

Follow the link in your order confirmation email, or log in to your account to view your order status.

We are also always happy to answer your questions by phone, email or online chat.

Orders placed after 8:30 am, ET are generally processed the following business day.

HANDLING & ENGRAVING TIME:
* Orders with 1, 2 or 3-day upgraded shipping generally ship the same day the order is processed.
* Orders for in-stock, UNENGRAVED items ship within 1-3 business days. 
* Orders for ENGRAVED, in-stock items ship within 5 business days.

All orders at Swiss Knife Shop have the option of Standard Free Shipping, but please note that Standard Shipping is not time-definite. If you need your order within a specific timeframe, we recommend you choose an upgraded shipping option to better assure timely delivery.

Please see our Shipping page for more details.

Please follow the link in your order confirmation email, or log in to your account to view your order status.

Be sure that all of the items in your order have shipped already. If your order displays a package tracking number, click on that number to link directly to the shipper's package tracking status page. If your package shows a status of "delivered" please check to see if the package might have been delivered to someone else in your household or a neighbor before contacting Swiss Knife Shop.

Orders shipped via US Postal Service First Class mail do not always have tracking numbers. First Class delivery service averages about five business days from shipment date. In rare cases allow as much as 2-3 weeks for delivery of First Class mail.

If you need to change quantities, cancel an item, or make other changes to your order, please telephone our customer service department immediately.

866-GET-SWISS or 603-732-0069
Customer Service hours: Mon. – Fri., 9 am – 5 pm (ET)

We do not recommend that you email change or cancellation requests, as your order may be in process and may be shipped prior to receipt and processing of your email.

An item is missing from my shipment.
Please follow the link in your order confirmation email, or log in to your account to view your order status. Be sure that all of the items in your order are marked as shipped already. At times, we will partially ship an order while we wait for the rest of the order to come back into stock. 

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

My product is missing parts.
If you have received a product that appears to be missing parts, please contact customer service for assistance.

When you place your order on our site, we only receive an initial authorization on your credit card. This is not a charge, and no money is removed from your account at that time.

When we process your order and send it to our engraving department or warehouse, we finalize the transaction. It is only at this time that your card is charged against that authorization. The authorization will then disappear.

If your item is out of stock or you cancel your order before processing, the authorization will disappear from your account after a few days without a final charge being put through. (Number of days will vary according to your bank or credit card company's policies.)