Our goal is complete customer satisfaction with your product purchase. If you need to return an item, you may do so within 90 days of purchase for exchange or 100% refund. Email us or call for a Return Merchandise Authorization (RMA) before returning any item - returns sent to us without an RMA number on the outside box will be returned to sender. Please review our return policies.
If you have a defective product purchased over 90 days ago or from another retailer, please contact the manufacturer directly for repair or replacement. Swiss Knife Shop is unable to repair products. Warranty information from our vendors that offer this service is detailed below.
Please note that warranty information and links are provided as a courtesy to our customers. Swiss Knife Shop makes no guarantees as to the accuracy of manufacturer warranty statements.
Gerber - www.GerberGear.com
Gerber product is warranted to be free of defects in material and workmanship for as long as the original consumer owns the product. At Gerber Legendary Blades’ option, defective product will be repaired, replaced or substituted with a product of equal value.
INOVA LED Flashlights - www.inovalight.com
Nite Ize, Inc. warrants that every INOVA® product will be free from defects in materials and workmanship for as long as you own the light.Nite Ize shall, at its sole and exclusive discretion, repair or replace any INOVA® product returned to Nite Ize that is determined to be defective with the same item or one of equal value, even if it no longer manufactures the light that you own. LED bulbs, rechargeable batteries, chargers, and switches are covered for a period of three years with proof of purchase or registration. INOVA® products may be registered at www.inovalight.com/warranty. Nite Ize is not responsible for any damage or failure of any INOVA® product resulting from abuse, misuse, negligence, alteration or lack of maintenance. Nite Ize recommends only Nite Ize®, Panasonic®, Energizer®, or Duracell® non-rechargeable batteries, or the INOVA T4 rechargeable battery for use in INOVA® products, and is not responsible for any damage due to battery leakage or failure.
Kyocera Advanced Ceramics - kyoceraadvancedceramics.com
Kyocera offers complimentary sharpening for KYOCERA ADVANCED CERAMIC knives only. A flat shipping and handling charge is required per shipment. Each shipment can contain as many Kyocera knives as you own.
KYOCERA advanced ceramic cutlery and kitchen tool products are manufactured to the highest level of quality standards. KYOCERA advanced ceramic cutlery and kitchen tool products are fully warranted to be free of defects in material and/or craftsmanship. This warranty does not cover damage caused by improper use or accidental damage to the knife or kitchen tool product. To obtain warranty service, return your Kyocera product to Kyocera Advanced Ceramics.
Leatherman Tool Group - www.leatherman.com
If within 25 years from the purchase date of your genuine Leatherman tool or within 10 years from the purchase of your Leatherman light you find any defect in material or workmanship, Leatherman Tool Group will provide warranty service. To obtain warranty service, return your tool to Leatherman Tool Group. Depending on the tool defect, Leatherman will decide whether to repair your tool or replace it with a product of equal or greater value.
LED Lenser Flashlights and Headlamps - www.ledlenser.com
LED Lenser products are covered by the LED Lenser USA Five-Year Warranty. LED Lenser will repair or replace a defective LED Lenser product, at their discretion, with one of equal or greater value. Your LED Lenser product will be returned to you at the manufacturer's expense. Phone: 800-650-1245
NiteIze Worry Free Guarantee - www.niteize.com
NiteIze stands behind their products 100%. If you are not satisfied with your NiteIze product, please contacth them for a repair, replacement or exchange. If you feel your product has worn out before a reasonable time has passed, NitIze will make it right. For rechargeable batteries, NiteIze will replace the batteries for the first two years. Please visit the NiteIze site for more information, or to submit a warranty claim.
Shun Cutlery - www.shun.kaiusaltd.com
Shun brand products (for Shun Sora warranty information, see below) are backed by a Limited Lifetime Warranty against manufacturing defects. In addition to supporting their products through this warranty, Shun will sharpen your Shun knife for free for as long as you own the knife. For warranty service, please visit the official Shun site for a Warranty Form and instructions.
Shun Sora Cutlery - www.shunkaiusaltd.com
Shun Sora products are backed by a Limited 10-Year Warranty against manufacturing defects. In addition to supporting their products through this warranty, Shun will sharpen your Shun knife for free for as long as you own the knife. For warranty service, please visit the official Shun site for a Warranty Form and instructions.
Tweezerman - www.tweezerman.com
Tweezerman implements are guaranteed to perform and are guaranteed against manufacturing defects for life. In addition, Tweezerman will sharpen dulled implements for free for the life of the product. For sharpening and warranty information, please visit the official Tweezerman site for details and instructions.
Victorinox Swiss Army Multi-Tools - www.swissarmy.com
Victorinox Swiss Army provides a lifetime warranty on all multi-tools against defects in material and workmanship. If you purchased your multi-tool over 30 days ago, or from a source other than Swiss Knife Shop, please contact them directly with any repair or replacement questions. If the multi-tool has a manufacturer's defect covered by the Victorinox warranty, Victorinox will either repair or replace it without charge.
Victorinox Swiss Army Travel Gear
The Travel Gear Carry with Confidence Guarantee on Victorinox Travel Gear covers repairs of a functional nature for damage caused by common carriers. Additionally, this guarantee ensures that your product will be free from manufacturing defects in materials and workmanship for the life of the piece. If you purchased your travel gear over 30 days ago, or from a source other than Swiss Knife Shop, please contact them directly with any repair or replacement questions. If the travel gear has a manufacturer's defect covered by the Victorinox warranty, Victorinox will either repair or replace it without charge. This Guarantee applies to versions 3.0 and later of Mobilizer NXT, version 2.0 and later of Werks Traveler, and all versions of Architecture Travel Gear.
The Travel Gear Lifetime Warranty covers all Victorinox Lifestyle Accessories 2.0 and higher, Altius 2.0, University, Tallux, Ground Force, Curb, and Altmont collection travel gear pieces for the life of the product against manufacturing defects in material and workmanship. Victorinox will cover any damage to your product caused by a defect in the workmanship or quality of the materials. The guarantee does not cover ordinary wear and tear. If you purchased your travel gear over 30 days ago, or from a source other than Swiss Knife Shop, please contact them directly with any repair or replacement questions. If the travel gear has a manufacturer's defect covered by the Victorinox warranty, Victorinox will either repair or replace it without charge.
WÜSTHOF - www.wusthof.com
WÜSTHOF cutlery is fully warranteed to be free of defects in material and/or craftsmanship. Any item claimed as defective must be returned to Wusthof for inspection. The warranty does not apply if the damage is due to what we define as normal wear or use other than the intended purpose of the item. Defective items will be repaired or replaced with the similar item, at the manufacturer's option. Please contact Wusthof directly for warranty service.
Zwilling J.A. Henckels Fine Cutlery
All ZWILLING J.A. HENCKELS products are fully guaranteed against defects in materials and/or craftsmanship. The ZWILLING J.A. HENCKELS' warranty does not cover wear from normal use or any damage resulting from use other than the intended purpose. Wood products (including wood handle knives) are not covered by the J.A. HENCKELS' warranty, as wood is a natural element and thus cannot be guaranteed. Any product that is felt to be defective needs to be returned ZWILLING J.A. HENCKELS for inspection. Defective items will be repaired or replaced with similar item at the option of ZWILLING J.A. HENCKELS.