General Shipping Information
Can you ship to multiple addresses?
Unfortunately, we cannot ship to a single order to multiple addresses. Please place separate orders for each shipping destination.
Has my order shipped?
For a quick update on your order visit Order Status here or click on Order Status under Orders at the bottom of every page in our store.
How much is shipping, and what are your shipping options?
We provide free shipping on all consumer orders. We offer shipping upgrades at simple fixed cost regardless of how large your order is. To take advantage of our free shipping, please choose the “First Class Mail” shipping option at checkout – we will then free ship your order.
Free shipping for orders under $75
- USPS First Class mail or USPS Priority Mail (at our discretion)
Free shipping for orders $75 and over:
- UPS Ground or USPS Priority Mail (at our discretion). Orders with customer-upgraded shipping receive priority processing.
You may choose other time-definite shipping options via UPS for shipment within the continental United States:
- UPS Ground: $8 (1-5 day transit time guaranteed based on shipping distance from New Hampshire)
- UPS 3-Day Select: $12 (3 day weekday transit time)
- UPS 2nd Day Air: $19 (2 day weekday transit time)
- UPS Next Day Air Saver: $29 (overnight weekday transit time)
If you need UPS delivery on Saturday, please call us with specific Saturday instructions. An additional Saturday delivery charge applies.
Notes on shipping:
- UPS does not ship to Post Office boxes. Enter a physical address if your order will be shipped via UPS.
- UPS does not deliver on Saturday (unless you call us with specific Saturday instructions for an additional charge).
- We use UPS within 48 states only. If we are shipping to Alaska, Hawaii or an APO address, we will use the US Postal Service to ship your order.
- Be sure that ship-to addresses are accurate and complete (and include an apartment or unit number, if applicable). Orders that are returned to us may incur a $10 fee for re-shipment to corrected address.
Call 1-866-GET-SWISS (or 603-732-0069) if you need further assistance or have different shipping needs.
When will my order ship?
Orders for in-stock items are processed and usually ship within 1-2 business days. Orders that include personalized items usually ship wihtin 1-5 business days. These days are in addition to transit time.
If your order is time-sensitive, please make a note in Order Comments at checkout and we will do our best to accommodate your request. In such a case, we recommend that you upgrade shipping if you have a time-sensitive deadline. (Note that USPS First Class mail has no delivery commitment date; once a First Class parcel is mailed it may take up to 2-3 weeks for delivery.)
Do you ship to my country?
At this time the Swiss Knife Shop ships to the U.S. only including APOs. Shipping options for Hawaii, Alaska, etc. will be available at checkout once you have entered the shipping destination zip code.
DID WE ANSWER YOUR QUESTION?
More questions? Contact our Customer Service representatives between the hours of 9 am – 5 pm (ET) Monday through Friday, or any time via e-mail.
866-GET-SWISS (866-438-7947) or 603-732-0069
We make every effort to respond within one business day. However, if you have an time-sensitive inquiry we recommend that you telephone us between 9 am - 5 pm (ET).
All orders have the option of free shipping, regardless of order value, but please note that First Class mail is not time-definite - once we ship we have no control over delivery date. If you need your order within a specific timeframe, we recommend you choose an upgraded shipping option to better assure timely delivery.
*Orders over $75 are upgraded to UPS Ground or USPS Priority Mail for delivery within the continental US at no charge. Choose "USPS First Class" at checkout, and we will automatically upgrade your order to UPS Ground or USPS Priority. (All orders to Hawaii, Alaska, and APO/FPO will be shipped USPS Priority Mail.)
For More Information, Please Review Swiss Knife Shop's Complete Shipping Information Above.