Has my order shipped?
Click on Order Status get the most up-to-date information about your order (including any shipping and tracking information). Order Status is also available at the bottom of every page at Swiss Knife Shop.
When will my order ship?
Immediately before Christmas, orders expedited according to our holiday shipping schedule receive priority in our shipping and/or engraving departments.
All orders have the option of free shipping, regardless of order value, but please note that First Class mail is not time-definite - when we ship by First Class we have no control over delivery date.
If you need your order within a specific timeframe, we recommend you choose an upgraded shipping option to better assure timely delivery. Upgraded shipping expedites both the order processing & handling by Swiss Knife Shop, and the carrier's delivery time.
For Holiday Shipping details and expedited shipping options, please refer to Swiss Knife Shop's complete Shipping Info.
When will my backorder item arrive?
We maintain a huge inventory of the products we sell. However, occasionally we run out of stock on popular items creating a backorder for that item.
We place orders with our suppliers daily, so out-of-stock items typically come back into stock within a matter of days. When an item is back in stock, we will ship it to you immediately.
How do I change quantities or cancel an item in my order?
If you need to change quantities, cancel an item, or make other changes to your order, please telephone our customer service department immediately.
866-GET-SWISS or 603-732-0069
Customer Service hours: Mon. – Fri., 9 am – 5 pm (ET)
We do not recommend that you email change or cancellation requests, as your order may be in process and may be shipped prior to receipt and processing of your email.
My order never arrived.
Click on Order Status to get the most up-to-date shipping information including any tracking numbers associated with your order. Be sure that all of the items in your order have shipped already. If your order displays a package tracking number, click on that number to link directly to the shipper's package tracking status page. If your package shows a status of "delivered" please check to see if the package might have been delivered to someone else in your household or a neighbor before contacting Swiss Knife Shop.
Orders shipped via US Postal Service First Class mail do not have tracking numbers. First Class delivery service averages about five business days from shipment date. In rare cases allow as much as 2-3 weeks for delivery of First Class mail.
An item is missing from my shipment.
Click on Order Status for information about your order. Be sure that all of the items in your order are marked as shipped already. At times, we will partial ship an order while we wait for the rest of the order to come back into stock. Your Order Status page will show the status of each item in your order.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
My product is missing parts.
If you have received a product that appears to be missing parts, please contact customer service for assistance.
DID WE ANSWER YOUR QUESTION?
More questions? Contact our Customer Service representatives between the hours of 9 am – 5 pm (ET) Monday through Friday, or any time via e-mail.
Monday - Friday, 9 am - 5 pm (ET)
We make every effort to respond within one business day to your email inquiries. If you have an time-sensitive question we recommend that you telephone us.